Shipping policy

Thank you for shopping with Billie Jean Boots. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, special promotions, product launches, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

We offer the following shipping options:

  • Free Standard Shipping on orders over $100 within the United States.
  • Standard Shipping rates for orders under $100 are calculated at checkout.
  • Expedited Shipping options are available and calculated at checkout.

Shipping rates are based on the destination, package weight, and selected shipping method.

Estimated Delivery Times

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: Delivery times vary based on the selected service

International Orders

  • Estimated delivery: 7–21 business days

Please note that delivery estimates do not include order processing time and may vary due to weather conditions, carrier delays, customs processing, or other factors beyond our control.

International Shipping

Billie Jean Boots ships to select international destinations.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government. These charges are not included in the purchase price or shipping cost.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and carrier information.

Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the delivery date so we can assist with filing a claim and finding a resolution.

Order Changes or Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes.

Returns & Exchanges

For information regarding returns, exchanges, and refunds, please review our Returns Policy.

Contact Us

If you have any questions regarding shipping, please contact us:

Billie Jean Boots
9595 Ranch Rd 12, Suite 1&2
Wimberley, TX 78676, United States

Email: billiejean@billiejeanbootco.com

Follow us on social media for new arrivals, exclusive releases, and upcoming events.

Thank you for choosing Billie Jean Boots.