Orders are typically processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.

Yes, we ship to select international destinations. International customers are responsible for any applicable customs duties, taxes, or import fees.

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.

Detailed sizing information is available on each product page. If you have additional questions before ordering, please contact us and we'll be happy to assist.

We strive to display our boots as accurately as possible. However, slight variations in color, texture, and natural leather characteristics may occur due to screen settings and the unique nature of genuine leather.

Because our boots are crafted using premium leather and traditional techniques, natural variations may occur. These unique characteristics are part of what makes each pair special.

Yes. We focus on quality materials, thoughtful design, and skilled craftsmanship to create boots that can be worn and enjoyed for years to come.

We're happy to help.

Email: billiejean@billiejeanbootco.com

Address:
Billie Jean Boots
9595 Ranch Rd 12, Suite 1 & 2
Wimberley, TX 78676
United States

If you have additional questions, please contact us and we'll be glad to assist.

To preserve the beauty of your boots, regularly clean them with a soft cloth and use leather care products appropriate for the leather type. Avoid prolonged exposure to moisture and direct heat..

While quality leather can withstand occasional exposure to moisture, we recommend avoiding heavy rain and allowing boots to air dry naturally if they become wet.

Store your boots in a cool, dry place away from direct sunlight. Using boot shapers or stuffing the shafts with tissue paper can help maintain their shape.

We offer a 30-day return policy for eligible merchandise. Items must be unworn, unused, and returned in their original packaging with tags attached.

We do not offer direct exchanges. Customers may return eligible items and place a new order for their preferred size or style.

No. We do not offer partial refunds.

We do not offer extended product warranties.

Approved refunds are typically processed within 10 business days after your return has been received and inspected.

Every Billie Jean Boot begins with an original design created in Texas.